There are a wide range of continence aids available and there is no 'one size fits all' solution.

Our Product Finder provides a perfect starting point to guide you to the most suitable reusable Night N Day Comfort solution for your needs.
Click here to find the right product for you!

Each product should have a button that says 'Size Chart'. Referencing the respective size chart for each product will assist you in choosing the best fitting size.

If you're still unsure, please reach out to our team for assistance by clicking here.

Great! You've just received your products.

We recommend all Customers to try a new product on for size and fit prior to first-use or wash. This will ensure that the best fitting product has been chosen and that the product will perform as expected (we understand that it's hard to find the best fit/size when shopping online.)

If you're happy with the product, we then recommend that the product is washed at least once prior to first-use. The product's performance (rate of absorbency) will increase with washing up to the first 5 washes and then their performance will stay at this level until wash 250 - at least!

If there are any issues with fit or sizing please contact us immediately. We're here for long-term relationships and we're dedicated to working with you to find and provide a long-term solution.

Please note this information only pertains to standard / stock items. Please see below for details regarding Custom Made or Special Request Orders.

We should be able to make changes to domestic orders but this will depend on its status. Please get in touch with our team via our contact us form or call us on 02 9531 2011.

We cannot make changes to international orders. Apologies for any inconvenience.

Cancelling paid orders will result in a refund less the relating merchant fees.

Good news! Caring for your products is super easy.

Each product has a label attached to it with its care instructions for your reference. Please be mindful that different products can have different care instructions.

If you have any questions please feel free to reach out to our team for assistance by clicking here.

Don't worry! Our products have odour neutralising layers built in. However, if you're experiencing some smells or stains, we recommend using baking soda along with vinegar to absorb and neutralise any smells or odours.

Wash the products in a washing machine set on cold or lukewarm water. Specifically for washing to remove any smells;
DO NOT add laundry detergent for this washing.
DO NOT use hot water if trying to remove specific smells or odours.

Visit our product care page for further washing and care tips and hints.

When purchasing a Custom Made or Special Request product, it is the responsibility of the buyer to provide accurate and correct measurements and requirements prior to manufacturing. We urge clients to be detailed and specific when providing specifications for a Custom Made or Special Request products. 

Due to the nature of Custom Made and Special Request products we are unable to offer any exchanges, returns or refunds on these items.

When purchasing a Custom Made or Special Request product, it is the responsibility of the buyer to provide accurate and correct measurements and requirements prior to manufacturing. We urge clients to be detailed and specific when providing specifications for a Custom Made or Special Request products. 

Due to the nature of Custom Made and Special Request products we are unable to offer any exchanges, returns or refunds on these items.

Unfortunately not. Due to the nature of custom made-to-measure products and special request orders we are unable to accept returns.

We have proudly been a registered NDIS Provider since 2014.

Our provider number is 4050000940 and the business name may appear as Minappi Pty Ltd.

We are proud to offer the easiest way to order online using your NDIS funding. Simply:

1. Add the desired products to your Shopping Cart
2. 'Check Out' as you would any other online purchase
3. Upon payment, select 'NDIS Payment' as the ‘Payment Method’ and follow the 5 easy steps

We can process orders for all types of NDIS funding (Self, Plan or NDIA managed). For the details on how to place an NDIA order online please click here.

To finalise your order, please provide the following NDIS information;

1. Advise whether you or the Participant are:
a) NDIA Managed (we bill the NDIA directly), or;
b) Self Managed (we provide an invoice to be paid)
c) Plan Managed - if Plan Managed, please provide Plan Manager's e-mail address / contact information
2. Participant's First and Last Name
3. Participant's NDIS Reference Number (9 digits and starts with 43)
4. Participant's Date of Birth
5. Statement from Participant or Guardian approving the Order (this statement is written approval to access Participant's NDIS funding)

You're welcome to place an order via our online store. At checkout ensure to select NDIS payment.

Once you have provided your NDIS information to us, we will be able to finalise your invoice and submit it to your Plan Manager for payment.

We do require payment from your Plan Manager before we are able to release your order. We recommend reaching out to your Plan Manager to confirm their payment cycle.

Once your Plan Manager has captured payment it can take a few days before we receive it and are able to process your order. You are welcome to check on the status of your order with a friendly team at any time. Please see our Contact us page for all contact options.

If your funding is Self Managed you can choose what you'd like to do.

a) Some Self Managed clients choose to select NDIS payment at checkout and they will provide their NDIS information to us (in which they advise they are Self Managed). At this point our team will email you a copy of the invoice. You are then able to submit this invoice to the NDIA and request payment.
Typically, payment will clear in your own account within a few days. Now it is your choice how you would like to submit those funds to us!
You're welcome to finalise this via Card over the phone or Bank Deposit (Direct Bank Deposit information can be found on the bottom of your invoice).

b) Some of our clients choose to pay up front (out of pocket via Card or PayPal etc.) Then they will request a copy of the invoice. These clients then submit a copy of this paid invoice to the NDIA via their Online Portal.

Typically, payment will clear in your own account within a few days.

You are welcome to check on the status of your order with a friendly team at any time.
Please see our Contact Us page for all contact options.

Clients with NDIA managed funding should select NDIS payment at checkout. If you have not submitted your NDIS information with your order, you're able to;

- call us (02 9531 2011)
- text us (0428 863 216)
- live chat with us or
- submit it via our Contact Us page
whichever is easiest for you!

Once we have received your NDIS information we will request payment for your order via our NDIA Provider Portal. If submission is successful, we will begin processing your order right away!

If we have encountered an issue when processing payment, we will reach out to notify you immediately.

No problem, click here to download our NDIS Service Agreement. You can submit this back to us via the email on the form.

If you require your order urgently or by a certain day, please contact us immediately after placing your order. This will assist in our ability to process your order in a timely fashion.

Our Night N Day Comfort range is made in Sydney, Australia.
We often make items to order so please allow up to 10 days for the manufacture and dispatch of any standard products. Due to high demand our swimwear range is currently delayed, please allow 3-6 weeks for dispatch.

If you require your order urgently please reach out to our team so we may assist.

Please note payment must be received before we are able to dispatch your order. If a third payment (such as a Plan Manager of Home Care Package Provider) manages your funding please reach out to them to confirm the processing of funds. It is helpful to remember that once your funding management team has processed payment sometimes it can take a few days before we actually receive it.

You are welcome to check on the status of your order with a friendly team at any time.
Please see our Contact Us page for all contact options.

All orders have the default shipping instructions for 'authority to leave'. This wil be honoured as long as the person delivering the order deems the location 'safe'.
If you require alternative delivery instructions, you must provide this prior to the dispatch of the order.

It depends on where you are, what you have ordered and when or how your order is paid. All orders are shipped from Sydney, NSW.

The majority of our products are in-stock and will be dispatched same-day or next-day (assuming your order has been paid in-full).

Some washable and reusable products are made-to-order or custom made to order. This means that production time for your products may be up to 10 working days.

Dispatch confirmation and tracking information will be provided via e-mail upon dispatch.

Yes, we can deliver to a PO Box. Depending on the size of your order/quantity of parcels, a calling card may be left. 

Yes we do!

International shipping costs apply and will be calculated at checkout.

Please note additional charges of duties or custom fees are the responsibility of the customer.

We use Australia Post Signature on Delivery. The nominated receiver is able to provide authority to leave a delivery in a safe place.

We have access to major carriers, and local courier partners (such as StarTrack) and are able to provide further information and quotes upon request.

Unfortunately, once a parcel has left our premise it is in the hands of the Courier Service to complete delivery.
If your parcel was due for delivery and the due date has now passed, please reach out to our team via our Contact Us page and we can follow up with the Courier Company.

Night N Day Comfort is in no way responsible for any delays in shipping, damages in transit, packages not received, arrival of your order at the wrong location due to incorrect delivery address or international customs issues.

Returns, Refunds, Exchanges
Our return policy lasts no more than 30 days from time of delivery. If 30 days has passed since delivery, we are unable to offer a refund or exchange.
We do not offer exchanges.

To be eligible for a return;
a) Product(s) must be unwashed, unused, unsoiled and in the same condition in which you received it. (All products must be in original packaging)
or
b) Product(s) is/are faulty

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)
Once your return is received and inspected, we will contact you to notify you that we have received your returned item and whether your item meets the above eligibility criteria.

If approved, your refund will be processed via the method of your choice (less respective merchant fees).

Do not hesitate to contact us immediately via:
Phone: 02 9531 2011

Exchanges
We do not offer exchanges.

We will only replace items that are defective or damaged - or if eligible to be exchanged for a different size. If you require assistance please contact us by clicking here.

Except for faulty items; the Buyer is responsible for paying all return shipping costs.

The Buyer must pay return shipping of the new, exchanged product.

Trackable shipping is recommended for all returns. We cannot guarantee that we will receive your returned item.