JOIN THE NIGHT N DAY TEAM!
Night N Day Comfort is an Australian owned and operated family run business who has been trading since 1989. We have both a factory outlet and an online fulfilment warehouse in Caringbah, NSW.
We manufacture and provide a complete range of incontinence products and solutions for those living with or caring for someone living with incontinence and/or a disability. We work as a team, value our employees and are passionate about what we do.
Job Application Instructions & Requirements
- Email your resume with a cover letter to email@example.com with the position you are applying for as the subject line.
- Applicants without a cover letter will not be considered.
- Include your availability in your cover letter.
- Please do not call as all calls will be directed to the email address.
If successful you will receive a brief phone interview in the days after your application and a follow up interview. Unfortunately we cannot reply to all applicants.
Due to the current Covid-19 outbreak in NSW, interviews may be conducted over Zoom.
CURRENT POSITIONS AVAILABLE:
CUSTOMER SERVICE SPECIALIST
FULL TIME & PART TIME (FULL TIME PREFERRED)
We are looking for an experienced Customer Service Specialist to join our team, in a fast-paced, busy working environment.
What you will be required to do:
- Front line customer service for incoming emails and calls
- Provide product support to customers in a respectful, empathetic, and engaging manner
Process and follow up customer orders in a speedy manner
Liaison and support for internal warehouse in organising orders, providing order ETAs
Assist Managing Director and National Sales Director with generating new sales leads and general sales support
Following up enquiries and leads from our sales and marketing campaigns
Actively making suggestions to management with opportunities for company and systems improvement
Required Experience, Skills and Qualifications:
A minimum 2-3 years experience in Customer Service and Sales experience preferred but not essential
Previous experience within Medical and Healthcare industry desired but not essential
A solid understanding of NDIS (National Disability Insurance Scheme) would be beneficial
Strong team player who takes initiative and contributes to a positive and motivated team
Must have the ability to work autonomously and as part of a team
A drive and passion for sales results and the ability to produce high quality work
Problem solver and solutions focused
Excellent communication skills with the ability to build rapport
Ability to show empathy and remain calm under pressure
Tech-savvy, ability to pick up new systems quickly, experience with inventory systems
A fantastic, can-do attitude and passion for helping others