Copy of Careers | NIGHT N DAY Comfort
JOIN THE NIGHT N DAY TEAM!
Night N Day Comfort is an Australian owned and operated family run business who has been trading since 1989. We have both a factory outlet and an online fulfilment warehouse in Caringbah, NSW.
We manufacture and provide a complete range of incontinence products and solutions for those living with or caring for someone living with incontinence and/or a disability. We work as a team, value our employees and are passionate about what we do.
Job Application Instructions & Requirements
- Email your resume with a cover letter to careers@nightnday.com.au with the position you are applying for as the subject line.
- Applicants without a cover letter will not be considered.
- Include your availability in your cover letter.
- Please do not call as all calls will be directed to the email address.
If successful you will receive a brief phone interview in the days after your application and a follow up interview. Unfortunately we cannot reply to all applicants.
Due to the current Covid-19 outbreak in NSW, interviews may be conducted over Zoom.
CURRENT POSITIONS AVAILABLE:
CUSTOMER SERVICE SPECIALIST
FULL TIME & PART TIME (FULL TIME PREFERRED)
We are looking for an experienced Customer Service Specialist to join our team, in a fast-paced, busy working environment.
What you will be required to do:
- Front line customer service for incoming emails and calls
- Provide product support to customers in a respectful, empathetic, and engaging manner
-
Process and follow up customer orders in a speedy manner
-
Liaison and support for internal warehouse in organising orders, providing order ETAs
-
Assist Managing Director and National Sales Director with generating new sales leads and general sales support
-
Following up enquiries and leads from our sales and marketing campaigns
-
Actively making suggestions to management with opportunities for company and systems improvement
Required Experience, Skills and Qualifications:
-
A minimum 2-3 years experience in Customer Service and Sales experience preferred but not essential
-
Previous experience within Medical and Healthcare industry desired but not essential
-
A solid understanding of NDIS (National Disability Insurance Scheme) would be beneficial
-
Strong team player who takes initiative and contributes to a positive and motivated team
-
Must have the ability to work autonomously and as part of a team
-
A drive and passion for sales results and the ability to produce high quality work
-
Problem solver and solutions focused
-
Excellent communication skills with the ability to build rapport
-
Ability to show empathy and remain calm under pressure
-
Tech-savvy, ability to pick up new systems quickly, experience with inventory systems
-
A fantastic, can-do attitude and passion for helping others